pkvip Privacy Policy – How We Handle Your Personal Information

When you register for an account on pkvip, we collect personal information that is necessary to verify your identity and provide you with a safe, personalised experience on our platform. This includes your full name, date of birth, email address, mobile number, and the payment details you use fordeposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs — this helps us detect unusual access patterns and keep your account secure. When you contact our support team, we retain records of those communications to help resolve any follow-up queries efficiently. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

• Full name, date of birth, and government-issued ID details for KYC verification
• Contact details: email address and Philippine mobile number
• Payment information: e-wallet accounts, bank details, or other PHP payment channels
• Device and session data: IP address, browser type, operating system, and login timestamps
• Support communications: messages and attachments sent to our help team

The personal data we collect is used exclusively to operate, maintain, and improve the pkvip platform for users in the Philippines. Your identity information is used to verify your account, process deposits and withdrawals, and ensure that only the registered account holder can access and transact on the account. Technical and session data helps us monitor platform performance, investigate security incidents, and prevent fraudulent activity that could harm you or other users. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our policies — and we will only send promotional communications if you have opted in to receive them. Your data is also used to fulfil our obligations under Philippine law, including responsible gaming requirements and anti-money laundering compliance. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or as required by law.

pkvip does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data is not a product. We may share limited personal data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; all such partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by Philippine law, court order, or regulatory authority to disclose personal data — in such cases, we will comply with the legal obligation and, where permitted, notify you of the disclosure. If pkvip undergoes a business restructuring or acquisition, user data may be transferred as part of that process, but the receiving entity will be bound by the same privacy commitments set out in this policy. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place. Any third-party links that may appear on the platform lead to separate services with their own privacy policies, and pkvip is not responsible for how those services handle your data.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are kept for a minimum period as required by applicable anti-money laundering and gaming regulations, even after an account is closed. Support communications are retained for a period sufficient to resolve any disputes or follow-up queries that may arise after your last interaction with our team. Technical logs such as IP addresses and session data are retained for a shorter period and are used primarily for security monitoring and fraud prevention. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable timelines. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

As a registered user of pkvip based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information in a readable format. You may also request corrections to any inaccurate or incomplete data on your account — we will process such requests promptly and confirm the update once it has been made. If you believe that your data is being processed in a manner that is not consistent with this Privacy Policy or applicable Philippine law, you have the right to raise a concern with our support team and to escalate the matter to the relevant regulatory authority. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting our support team or using the unsubscribe option in any marketing message. We are committed to responding to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request. For any privacy-related enquiries, please reach out through the support contact available on the platform.

pkvip uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience on both desktop and mobile. Essential cookies are required for core platform functions such as maintaining your login session and remembering your preferences — these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how users navigate the platform, which helps us identify areas for improvement and optimise the experience for Filipino players. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies may limit certain features of the platform. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this Privacy Policy. If you have questions about specific cookies used on the platform, our support team can provide further details.

pkvip may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine regulations, or industry best practices. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through the platform or by email. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected. Continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and may request account closure through our support process. For any questions or concerns about this policy or how your data is handled, please visit our FAQ page or contact our support team directly. Your trust is important to us, and we are committed to being transparent about every aspect of how we handle your information.